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2017-02-27
Resume from 27 February 2017

Сoncierge, Guest relations; Bilingual administrative assista in Abu Dhabi

I am looking for a job in Abu Dhabi, Dubai, €1,000
Киясова Инна
Киясова Инна 30 years old, Sochi, Russia, higher education

Work experience

Concierge
4 years 6 mo. Nov 2016 - Сurrent time
Hotel Radisson Rosa Khutor Russia, Сочи
4 years 6 mo. Nov 2016 - Сurrent time
• Registration of foreign citizens;
• Daily monitoring of the arriving guests;
• Meeting guests upon arrival, escort them to the room, informing them about the hotel facilities and services;
• Receiving and fulfillling requests; booking air, rail, bus and cruise tickets;
• Mail receiving, controlling the delivery to guests' rooms;
• Assisting in obtaining information concerning excursions, entertainment;
• Working with the complaints, conflicts resolutions;
• Keeping financial accounting documents.
Achievements:
- successful quick resolution of problems of various difficulty levels
- achieving high level of guest service
- winner in hotel nominations for excellent results in work.
Executive concierge supervisor with VIP guests
1 year 6 mo. Apr 2015 - Oct 2016
Sani Beach Hotel – Greece, Афины
1 year 6 mo. Apr 2015 - Oct 2016
• Daily monitoring of the list of arriving guests, the allocation VIP;
• Checking rooms designed for the guests of the VIP;
• Welcoming guests during check-in;
• Escorting guests to the room;
• Informing guests about the services provided by the hotel;
• Checking in/checking out;
• Making reports on daily basis;
• Working with the complaints, objections, resolution of conflict situations;
• Working with Opera and controlling the work of other concierge agents.
Achievements:
-quality execution of tasks
-systematization of control of satisfaction of clients
-excellent feedbacks from guests
-winner in VIP services sales
Supervisor
5 mo. Nov 2014 - Apr 2015
Fine Hotels Russia, Сочи
5 mo. Nov 2014 - Apr 2015
• Start up projects during Winter Olympic Games, booking rooms;
• Conducting telephone conversations;
• Making reports on daily basis;
• Conducting interviews;
• Working in the program Fidelio, controlling and organizing other reservation agents work.
Tour/ Holiday representative
4 mo. Jun 2014 - Oct 2014
Deltanet Travel Coral Travel Greece, Афины
4 mo. Jun 2014 - Oct 2014
• Organising and hosting welcome meetings;
• Selling and organising excursions and other activities;
• Responding to clients' queries
• Handling client issues/ working with complaints
Reservation Agent
2 mo. Feb 2014 - Apr 2014
Fine Hotels Russia, Сочи
2 mo. Feb 2014 - Apr 2014
• Start up projects during Olympic Games, booking rooms;
• Conducting telephone conversations;
• Making reports;
• Working with the complaints, objections, resolution of conflict situations;
• Work in the program Fidelio
Tour/ Holiday representative
5 mo. May 2013 - Oct 2013
Le Grand Travel Agency , Афины
5 mo. May 2013 - Oct 2013
• Meeting guests at the airport;
• Escorting guests to their hotels;
• Organising and hosting welcome meetings;
• Selling and organising excursions and other activities;
• Selling car hire and other services;
• Responding to clients' queries;
• Handling client issues.

Higher education

National Research State Belgorod University, Белгород
The department of the "Romano-Germanic Philology, linguistics and translation",
4 years 8 mo. Sep 2007 - May 2012

Languages

English - fluent, German - fluent, Greek - intermediate
Resume number: 34
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